Who makes short-term operating decisions directing daily tasks of non-managerial personnel?

Who makes short-term operating decisions directing daily tasks of non-managerial personnel?

• A. First-line managers
• B. Team leaders
• C. Non-managerial employees
• D. Functional manager

Answer: (A)

The person who makes short-term operating decisions directing daily tasks of non-managerial personnel is the one closest to the work being done. These first-line managers supervise the workers who carry out the day-to-day tasks, assign specific tasks and schedules, monitor how things are going on the floor or in the service area, and handle immediate problems to keep operations running smoothly. Their role is to translate plans into concrete daily actions and respond quickly to day-to-day needs, which is exactly what short-term operating decisions require. While team leaders may guide a group, and functional managers focus on broader functional goals, first-line managers are the formal leaders responsible for directing the daily work of non-managerial staff.

The person who makes short-term operating decisions directing daily tasks of non-managerial personnel is the one closest to the work being done. These first-line managers supervise the workers who carry out the day-to-day tasks, assign specific tasks and schedules, monitor how things are going on the floor or in the service area, and handle immediate problems to keep operations running smoothly. Their role is to translate plans into concrete daily actions and respond quickly to day-to-day needs, which is exactly what short-term operating decisions require. While team leaders may guide a group, and functional managers focus on broader functional goals, first-line managers are the formal leaders responsible for directing the daily work of non-managerial staff.